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If your steps are not showing in the Garmin Connect app or the activity you lot recorded on your device is not showing in your Garmin Connect account, you demand to sync your watch with Garmin connect App on your phone.

Your Garmin device should display a greenish dot from the My Day view of the Garmin Connect App, indicating a connection with your telephone or another mobile device.

Simply if that's not working, your Garmin is stuck connecting, says not connected, or the app says that it failed to connect, check out our troubleshooting guide on Garmin syncing bug!

Quick checklist

Fully charge your Garmin device, specially if it's a new device or you oasis't used it in a long time.
Update theGarmin Connect app to the latest version in the App Store (Apple) or Google Play (Android.)
If you connect your Garmin to more than than one mobile device (similar a phone and a tablet), make sure those 2 devices are not in the vicinity of each other, plow one of the devices off, or turn off Bluetooth on one of them.
Temporarily remove other Bluetooth-connected devices from your phone.
- Effort disconnecting all other BT agile devices, such as headphones, speakers, and then forth.
Check that your Garmin is not in ability save mode.
- Detect these settings on your Garmin device itself usingMenu >Ability Manager >Bombardment Saver > Off or Carte > Activeness Settings > Power Save Timeout and choose Extended instead of Normal.
Make certain you plow off any battery savings features on your phone, like low power mode (iOS) or battery saver (Andriod.)
Verify that Garmin Connect runs or refreshes in the groundwork. To piece of work, Connect app must remain open in the background.
- For Apple devices, get to Settings > General > Background App Refresh > and toggle on for Connect.
- For Android, go to Settings > Apps > Connect > Mobile information & Wi-Fi > toggle on Groundwork data.
Check the telephone permissions for the Garmin Connect app.
- Open up Garmin Connect and tap the three-dotMore button (iOS) or the three-line Carte button (Android).
- Choose Settings > Phone Permissions and turn them all on or tap Manage Permissions to enable them.
- Make certain you lot allow location access. Android users also demand to let Files and Media admission (besides called Storage.)
If you use a new phone, remove your Garmin device fromGarmin Connect on your previous phone, so it'south no longer connected to that older phone.
- Make certain you lot remove it from Garmin Connect and your telephone'due south Bluetooth settings.

Here'south how to sync your Garmin watch or tracker with the app

Let's get-go confirm that you sync with Garmin Connect the recommended way.

On your telephone, open the Garmin Connect app.
1. If needed, cull the My Day tab from the lesser bill of fare.
Locate the motion-picture show of your Garmin Device at the height of the app.
You should see a greenish dot next to your Garmin lookout man's or tracker's image.
When you see a light-green dot on the ring, it ways your Garmin sentinel is properly connected via Bluetooth to your Garmin Connect App.
1. Printing the manual sync push (circular arrows icon) in the Garmin Connect App's top corner to sync information from your spotter.
2. Syncing tin take a few minutes if your device has non continued in a while.

Don't see a green dot next to your Garmin device?

1. If y'all see a scarlet dot, y'all must first turn on Bluetooth on your phone. Open your phone's Bluetooth settings, plough it on, and then await for your Garmin to prove as connected.
2. If you meet no dot, toggle Bluetooth off on your phone, wait 20 seconds, and then toggle Bluetooth dorsum on in your phone'south settings. Look and see if your Garmin connects to your telephone'due south Bluetooth.
3. Once you encounter the green dot, follow the manual sync steps listed above.

In rare cases, your Garmin itself might take Bluetooth turned off

On your Garmin watch or tracker, open the controls bill of fare.
- If you don't know how to admission your Garmin'south command card, come across your users' manual.
Select the Phone and Bluetooth icon.
Turn on your Garmin's Bluetooth to allow information technology to connect to your phone's Bluetooth.

If you lot cannot get your Garmin to connect and still don't see a green dot next to your watch or tracker, follow the troubleshooting steps below to fix this problem.

Have trouble syncing your watch and with Garmin connect?

If yous can't get the dark-green dot to show up and still come across a crimson dot, gray dot, or no dot at all next to your watch from the My Twenty-four hour period tabat the lesser of the Garmin Connect App, effort these troubleshooting steps.

1. Close the Garmin Connect App

To close the App on iOS: swipe upwardly from the lesser to open up your phone's app switcher or double-tap the home button and and then swipe the Garmin Connect App upwards until it disappears.
To close the App on Android: swipe upwardly from the bottom, concord, then let get. Swipe upwards on the Garmin Connect app. Or tap on the recent applications menu and swipe the Garmin Connect App to the correct until it disappears.
Open the Garmin Connect App on your phone once more.
- Look at the film of your Garmin Device at the top of the Garmin Connect App.
- Wait a few seconds and wait for the dark-green dot to appear adjacent to your sentry.

two. Restart your Garmin and your telephone

On watches with power buttons, hold down the power button for 15 seconds to power off. Wait 10-xx seconds, and so power it back on.

If you lot take a rechargeable Garmin tracker or scout that does not have a power push button, plug the watch or tracker into its Garmin-branded charging cablevision and connect information technology to a USB ability source, then immediately unplug it. Restart Garmin vivosmart with charging cable

This is the equivalent of a restart (y'all cannot power cycle a Vivofit device except automatically after a software update).

Restart your smartphone by turning it off and so dorsum on

On Android, press and hold the phone's physicalpower button. Then tap Restart (might also be called Reboot.)
On Apple, press both the volume down button and the side button. Press and hold the side button until the power-off slider appears. Then slide your phone off. Once it'due south off, delight wait 10 seconds and printing the side push to power it back on.
- For models with a home button, press and hold the side push (or summit push) until the power-off slider appears and slide it off. Wait ten seconds, and so press the side or top push button to power dorsum on.

iii. Plough the Bluetooth (BT) setting on your phone off then back on

Remove your device from Garmin Connectand from Bluetooth on your phone to force the pairing process.

For Android, try clearing your Bluetooth enshroud.

Go to Settings > Apps & Notifications (or Apps) and show all your apps.
Tap the Bill of fare or More button (icon looks like iii dots or three lines.)
Chose Bear witness system (or Show system apps.)
Ringlet the list and tap Bluetooth.
Cull Storage & enshroud (or Storage.)
Tap Articulate cache.

4. Delete and reinstall the Garmin Connect app

If it's still non working, remove the Connect app from your phone and reinstall it from the App Shop (Apple tree) or Play Shop (Android.)

Deleting the app from your phone removes the app data every bit well. As long as yous upload your data to Connect's servers, your data is preserved.

Afterwards reinstalling the app, you need to sign dorsum into your Garmin business relationship and pair your lookout man or tracker with the phone again.

Delete and reinstall the Connect app for Android

Open up Settings > Apps & notifications.
Cull to come across all your apps.
Curl downwards and tap on Connect.
Choose Uninstalland confirm you want to remove it.
Open Google Play Store app.
Search for Garmin Connect.
Tap Install.
Open Connect and sign in with your username and password.
Give Connect permission to run in the background and other permissions.
Expect for a notification to link your Garmin with your telephone.
Once linked, your Garmin should automatically sync with Connect.

Delete and reinstall the Connect app for Apple tree iOS

Locate the Garmin Connect app on your home screen.
Press and hold the app icon until the quick action menu appears.
Select Remove App.
Ostend and press Delete App.
1. Do not select Remove from Abode Screen.
Open up the App Shop and search for Garmin Connect.
Tap the cloud icon.
Open Connect, allow Connect access to Bluetooth and sign in with your Garmin account's username and password.
Allow or Don't Allow Connect to send notifications and decide if yous want to link to Apple Wellness.
1. Choose Turn All Categories On, toggle the categories you lot want, or select Don't Allow.
Follow the instructions on your telephone'south screen and tap your Garmin device model.
1. If you lot don't see your device model, tap Browse all compatible devices
Identify your Garmin device into pairing mode or tap the Bear witness me how to pair imprint to learn how.
1. For most watches, go to the watch confront, hold MENU or go to the Settings app and select Phone > Pair Phone.
2. For most trackers, press the push at the lesser of your tracker to view its controls menu. Search for and tap the icon that looks like a wifi signal or the icon that looks like a phone with the Bluetooth icon. On some trackers, you need to press the sync button to enter pairing manner manually.
3. If you cannot find the pairing setting for your Garmin, go to the sections.
  Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin's user guide.
In the app, tap Connect information technology.
Enter the pairing code from your Garmin device into the Bluetooth pairing asking on your phone.
Decide if you lot want to let your Garmin to show notifications from your telephone and any other requests similar setting sleep hours, location access, and others.
Finally, tap Sync Now to outset syncing! In one case done, tap Finished.

v. Remove so re-add the Garmin watch from the Connect App

A. Remove your Garmin device from Connect

1. Open up Garmin Connect on your phone.
2. Tap your Garmin device's movie.
3. Cull the Menu (three-line icon) or More (three dots icon) button.
4. Select Remove Device from and confirm you wish to remove information technology.

B. Add together your Garmin back to Connect

1. On your telephone, open the Garmin Connect app.
  1. Android: select the Bill of fare push (three lines icon) at the elevation.
  2. Apple tree: select theMore button (three dots icon) at the bottom.
2. Scroll downwardly and select Garmin Device.
3. Select Add Device.
4. Choose your device from the on-screen options or browse to see a list of all compatible devices.
5. Identify your Garmin device into pairing style following the on-screen instructions.
  1. It would help if you got a new pairing passcode to pair your Garmin with your phone.
  2. If you cannot detect the pairing setting for your Garmin, become to the sections.
    Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin's user guide.

6. Remove and re-add your watch from your telephone'south Bluetooth settings

For nigh Garmin watches and trackers, y'all pair it directly through theGarmin Connectinstead of from the Bluetooth settings on your phone.

Nonetheless, if after removing your Garmin, you aren't able to successfully add it back and pair it, cheque your phone'southward Bluetooth settings.

Go to your phone's Bluetooth settings.
Discover your Garmin watch.
Select Forget Device or Forget This Device.
1. When you forget it, it removes the pairing to the Garmin device from that phone.
Restart your phone.
Look for a notification to re-pair your Garmin tracker or sentry on your phone using a new pairing lawmaking that appears on your Garmin device.
1. If you don't see any notification, open up Garmin Connect and then come across a new notification from the app.

Forget Bluetooth and re-pair on Android

For Android, look for your Garmin device in the Settings app'due south Bluetooth options.
If you tin't find it look netherPreviously Continued Devices. You lot may need to tap Come across all to find your Garmin.
Then tap the Settings gear icon and choose Forgetand confirm information technology.
Return to your telephone's Bluetooth settings, choose Pair new device.
Tap your Garmin device from the list of bachelor devices.
1. It sometimes takes a while for your Garmin device to show up as an available Bluetooth device.
Wait for the pairing message and then enter the pairing code that shows upwards on your Garmin watch or tracker's screen.
In one case paired, open Garmin Connect and see if it automatically syncs or if you can manually sync information technology to the app.

Forget Bluetooth and re-pair on Apple tree

For Apple, open Settings > Bluetooth.
Locate your Garmin device. If you don't run across it, likewise await under Other Devices.
Tap on the info button next to the Garmin.
Choose Forget This Deviceand confirm.
Tap your Garmin Device under Other Devices.
Look for a message to enter the pairing code that appears on your Garmin device.
Once paired, open up Garmin Connect and encounter if it automatically syncs or if you can manually sync information technology to the app.

seven. Try using Wi-Fi instead of Bluetooth

Garmin watches that tin connect to WiFi have several advantages: they automatically upload your saved activities and download any available software updates to the device directly.

Unfortunately, non all Garmin smartwatches offering WiFi, and at this fourth dimension, no Garmin trackers support WiFi.

So permit's check if your Garmin watch is a WiFi-compatible Garmin device.

Garmin devices currently back up WiFi networks that encounter the following criteria: 2.4 GHz that'due south either unencrypted or uses WEP, WPA, and WPA2 passwords.

In Garmin Connect, tap the Carte (three lines) or More (three dots) push button.
ChooseGarmin Devices and tap on your Garmin sentry.
SelectGeneral and see ifWi-Fi Networks is available.
1. If you see a network, cull toAdd a Network, tap and enter its password.
2. Tap Connect and OK once it successfully connects.

Once your Garmin is continued to WiFi, all your activity data, settings, and music sync automatically when both your phone and device are connected to the aforementioned Wi-Fi network.

See this commodity if y'all have trouble connecting your Garmin device to WiFi:WiFi Issues with your Garmin smartwatch? Try these steps.

Is your Garmin still non syncing or connecting with Connect? Try using Garmin Express

If Garmin Connect isn't working, you can use the Garmin Express App on your figurer (Windows and Mac supported) to upload data to your Garmin Connect account.

It doesn't accept to be your computer. You can utilise anyone's PC and upload your data to Garmin's servers!

Y'all volition demand to install Garmin Express on that estimator, even so, temporarily. Just it's easy to uninstall!

Effort syncing your Garmin device to your calculator

First, you lot need to install the Garmin Limited App on your figurer.

Once installed, connect the Garmin device to your computer using its original cablevision. If your device came with or purchased a Garmin USB ANT Stick, plug information technology into your reckoner and then open Garmin Limited.
Your Garmin enters mass storage mode and should also show up as a drive on your computer.
Open the Garmin Express awarding.
1. If you lot connected earlier, choose your Garmin device's tile.
2. If you never connected your device to Garmin Express, tap Add together New Device.
Expect for Garmin Limited to check for an update for your device.
1. If Garmin Express lists an update, tap the Install button to update your device.
Once your device connects and updates (if bachelor) with Garmin Express, it automatically syncs in the background. To manually sync, press the Sync push.

If Garmin Express isn't syncing either, endeavour these additional tips

Review your device'due south Sync Inspect on the telephone app.See your device'due south inspect history inside Garmin Connect by going to Menu or More push > Settings > Device Sync Audit and search for any error or warning messages.
- Use the navigation buttons at the lesser to review whatever previous audit reports.
Manually Upload Activities to Garmin Connect. If your calculator recognizes your Garmin lookout man or tracker as a mass storage device, you can manually import an action into Garmin Connect.
Clear your Garmin's device storage. Apply Garmin Limited to delete activity files (labeled with .fit) from your device'southward action binder.
- Some users suggest deleting all your device's .fit files then removing your Garmin from Garmin Connect and forgetting it from your phone'due south Bluetooth settings. Once removed, restart your phone, open up Garmin Connect, and re-pair your device to the app.

Are some of your Garmin'southward activity or other data missing subsequently syncing?

You should e'er sync your device using a single Garmin Connect account

If some data is missing afterward information technology syncs, verify that you are syncing to the same account by checking your log-in credentials. It should be the aforementioned email address.
I verified that the business relationship is the aforementioned, effort removing your device from Garmin Connect following the directions above and then add together it dorsum.

Verify you turned on Activeness Tracking and that your Garmin is listed every bit your Preferred Action Tracker in Garmin Connect

When activity tracking is off, your Garmin does not record your steps, floors climbed, intensity minutes, slumber tracking, andMotility IQ.

Confirm Garmin Connect uploads your sentry'south or tracker'southward information to its servers

Open Garmin Connect.
Tap the Card (Android) or More (Apple) button.
ChooseSettings>Profile & Privacy.
SelectInformation > toggle onDevice upload.

If data is nonetheless missing, attempt manually importing the missing activities into Garmin Connect.

Summary

I hope that this commodity helped you with your Garmin sentinel or tracker syncing problems.

If you have whatever more questions or anything to add, delight feel free to permit u.s. and anybody else know about information technology in the comments department below!

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Source: https://www.myhealthyapple.com/garmin-watch-or-tracker-not-syncing-to-connect-app-on-your-phone-lets-fix-it/